FAQs & Help
We’ve got your back—find all the things you want to know, right here.
PRODUCTS
1.What materials are your women's bags made of?
Our bags are crafted from a carefully curated selection of premium materials. Many styles feature full-grain genuine leather, prized for its durability, luxurious feel, and the distinctive patina it develops over time. We also offer styles in premium synthetic leather — an animal-friendly alternative. Select pieces incorporate structured canvas and solid brass or gold-plated hardware for enduring elegance.
2.How do I choose the right bag size?
Every product page includes precise dimensions — length, width, and height — alongside a guide of what fits inside, such as a 13″ laptop, A4 notebook, wallet, or water bottle. We recommend matching these measurements to your daily essentials. If you remain unsure, our client advisors are happy to assist via the contact form.
3.Are your bags available in different colors?
Yes. Most styles are offered in a considered range of tones — from timeless neutrals such as black, cognac, and ivory to richer seasonal hues. All available colorways are shown on each product page.
4.Are your bags suitable for different occasions?
Absolutely. Our collection is designed to move with you — from formal occasions to everyday life. Structured clutches suit evening wear and professional settings, while our totes and backpacks are engineered for work, travel, and everything in between.
ORDERING
1.How do I place an order?
Select the style, color, and quantity you wish to purchase, then add the item to your bag. Proceed to checkout — enter your shipping address, choose a payment method, and confirm your order. A confirmation email will be sent immediately after
2.What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a fully encrypted, secure payment gateway.
3.Can I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our team as soon as possible. Once an order has been dispatched, we are unable to make changes — however, you're welcome to initiate a return upon delivery.
4.Is there a minimum order quantity?
No. There is no minimum order quantity at ZAVÉRIN. Whether you're purchasing a single piece or multiple items, every order receives the same level of care and attention.
SHIPPING & DELIVERY
1.How long does shipping take?
Delivery timelines vary by destination. Estimated delivery windows are displayed at checkout based on your shipping address. All orders are dispatched within 1–2 business days of confirmation. Once shipped, you'll receive a tracking link via email.
2.Is shipping free?
Yes — shipping is completely free on every order, worldwide. No minimum spend, no exceptions. We believe that when you invest in a ZAVÉRIN piece, the cost of getting it to your door should never be an afterthought.
3.Do you ship internationally?
Yes, we ship to customers worldwide. Import duties and local taxes may apply depending on your country — these are the responsibility of the recipient. We recommend checking your local customs regulations prior to placing an international order.
3.Do you ship internationally?
In the rare event that your order arrives damaged or does not arrive at all, please contact our client services team within 7 days of the expected delivery date. We will arrange a replacement or full refund at no additional cost to you.
RETURNS & REFUNDS
1.What is your return policy?
We offer a 30-day return window on all unworn, unaltered items in their original condition with tags attached. Sale items and personalised pieces are not eligible for return.
2.How do I initiate a return?
To initiate a return, please contact our client services team via the contact form or email us directly. Our team will provide step-by-step instructions and a return label.
3.How long does it take to process a refund?
Once we receive your returned item and confirm its condition, your refund will be processed within 3–5 business days to the original payment method. You'll receive an email confirmation as soon as it's initiated.
4.Can I exchange an item for a different size or color?
Yes. We offer exchanges for different sizes and colors, subject to availability. Follow the standard return process and indicate your preferred size or color in your request. If unavailable, we will issue a full refund instead.
GENERAL
1.How can I contact customer service?
Our client services team can be reached via email or through the contact form on our website. We aim to respond to all enquiries within 24 hours on business days.
2.Do you offer discounts or promotions?
Yes. We periodically offer exclusive promotions, seasonal sales, and early access events for our subscribers. Sign up for our newsletter and follow ZAVÉRIN on Instagram to stay informed.
3.What is your privacy policy?
We take your privacy seriously. Our full Privacy Policy outlines how we collect, use, and protect your personal information. We never sell your data to third parties.