Refund policy
Refund & Return Policy
Return Window
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
• unused and unworn
• in their original condition
• with all tags attached
• in the original packaging
Proof of purchase or order confirmation is required.
How to Start a Return
To initiate a return, please contact our support team:
Our team will provide instructions and the return address once the request is approved.
Items sent back without prior approval may not be accepted.
Return Shipping Costs
If the return is requested due to personal reasons (for example change of mind), return shipping costs are the responsibility of the customer.
If the item arrives damaged, defective, or incorrect, we will cover the return shipping cost.
Damaged or Incorrect Items
Please inspect your order immediately after delivery.
If your item is:
• damaged
• defective
• incorrect
contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
• gift cards
• final sale items
• personalized or custom products
If you are unsure whether your item qualifies for a return, please contact our support team.
Exchanges
If you would like a different item, color, or model, we recommend placing a new order and returning the original item.
This ensures the fastest processing and product availability.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Need help with your return?
Contact our support team anytime at
support@zaverin.com
We’re always happy to assist.